1. Eligibility for Returns

• The right of cancellation is reserved exclusively to the consumer, a natural person who does not act within an entrepreneurial, commercial, artisanal, or professional activity.

• Bookings may be canceled within the allowed cancellation period of 5 days before the reservation date, unless otherwise specified, from the date of booking confirmation.

• The booking must not have been used, partially used, or already provided at the time of the cancellation request.

• Certain services, such as custom, personalized, or time-specific bookings, may not be eligible for cancellation.

2. Cancellation Process

• To initiate a cancellation, contact our customer support team with your booking details and reason for the cancellation.

• You will receive instructions on how to proceed, including confirmation of the cancellation request.

• Cancellation fees may apply unless the cancellation is due to an error or issue attributable to us.

3. Review and Approval

• Once your cancellation request is received, it will be reviewed to ensure it meets the cancellation conditions.

• If approved, a refund, rescheduling, or store credit will be issued based on your preference and our policies.

4. Non-Cancellable Services

• Custom or personalized services, promotional bookings, and any services marked as “non-refundable” or “final sale” are not eligible for cancellation.

• Services that have already been provided, partially provided, or initiated may not qualify for a refund or cancellation.

5. Refund Processing

• Any applicable refunds will be processed using the original payment method unless otherwise agreed.

• Processing times may vary depending on the payment provider.

6. Changes to Cancellation Policy

The Downtown Apartment reserves the right to update or modify this cancellation policy at any time. Changes will be reflected on this page.